FAQ

Absolutely. Your first point of contact is always your GP. He or she will then work with you to decide on the most appropriate next step.

If you are in any doubt, we recommend that you first visit thuisarts.nl to watch.

The information on this website has been compiled by GPs. You will therefore find reliable information and advice here.

You will receive the results of a test via the portal, unless otherwise agreed with your GP. You will receive an email as soon as the results are available. Your GP will provide an explanation of the results.

Are you over 16? You log in to the patient portal using your personal DigiD. Don’t have a DigiD yet? Apply for your DigiD here [This opens in a new window].

Do you have any questions about DigiD? Visit the DigiD website or go straight to Help & Contact for DigiD.

For children under the age of 16, or, if you do not wish to use DigiD, please ask the practice to provide you with a username and password.

We kindly request you to log in once using your DigiD. Once you have done that, we will be able to let you know if there is a message waiting for you in your patient portal.

Please note: in our system, an email address may only be used for one person. Are you applying for an account for your child?

• Set up your own email address: you can do this for free on sites such as Gmail, outlook.com or yahoo.com. Emails will then be delivered to your own inbox.
• Or create an alias: use your own email address + your child’s name: youraddress+kind@gmail.com. All emails will go straight to the jouwadres@gmail.com.Een inbox. Email addresses with a ‘+’ symbol work with Gmail, Proton Mail and Fastmail, amongst others. With Ziggo, KPN, Outlook and other email providers, you’ll need to set up an additional address once. Search for ‘Email alias’ on your provider’s website. With this type of alias, emails will also be delivered directly to the main inbox.

Open Safari. Go to your GP’s website. Tap the Share button at the bottom (or at the top on an iPad). Tap ‘Add to Home Screen’. Tap ‘Add’. The website’s icon is now on your home screen.

Open the Chrome browser. Go to your GP’s website. Tap the icon with three dots in the top right-hand corner. Tap ‘Add to home screen’. Tap ‘Add > Add’. The site’s icon is now on your home screen.

First, check whether there is There is an interruption with DigiD.
If that isn’t the case, have a look at Help & Contact for DigiD.

Are you having trouble with digital matters? Call, text or email the Digihulplijn: 0800-1508 or digihulp.nl.

Emails regarding your appointments and your patient portal are sent from noreply@mijndokters.nl. To set up your patient portal, you will receive a one-off email from no-reply@mijngezondheidsapp.nl. Please add these email addresses to your address book on your computer, or to the Contacts on your mobile phone. That way, our emails will be recognised as trustworthy.

For patients who require regular check-ups, we work in partnership with Viduet. Together with them, we ensure that your appointment takes place on time and is properly prepared. They will send you emails on behalf of our practice. Such a message might, for example, be an invitation to complete a medical questionnaire or a request for you to book an appointment with us. We would be very grateful if you could respond to such requests.